Request Deletion of Your DiveFlow Account
Last updated: 22 October 2026
You can ask us to delete your DiveFlow account and its associated data here. You don't need to sign in or install the app.
Who can request deletion
Any DiveFlow user can request deletion of their own account: a dive-center owner or a staff member. If you are the owner of a dive center, deleting your account affects the dive center’s DiveFlow workspace, including its team and student records, so we will confirm with you before proceeding. Students whose information was entered by a dive center should ask that dive center first, because the dive center decides what it keeps about its students. You may also write to us.
How to submit a request
- Fill in the form below with the email address (and, if you can, the phone number) registered on your DiveFlow account.
- Tick the confirmation box and choose Submit Account Deletion Request.
- Alternatively, email info@natechsys.com from the registered address, or call +91 9995718367.
Never send your password or one-time codes by email or through this form. We will never ask for them.
What happens after you submit
- Your request is recorded and reviewed by the DiveFlow team. Submitting the form does not delete anything by itself.
- We verify that the request comes from the account holder. We may contact you at the email address or phone number you provided.
- Once verified, we delete or anonymise the account and its associated data as described below. We aim to complete verified requests within 30 days and will let you know when it is done.
- For privacy reasons, the confirmation shown on this page is the same whether or not the details match an account.
What is deleted
- Your account profile: name, phone number, email address, profile photo and sign-in credentials.
- For a dive-center owner: the dive center’s workspace and its logo, team member accounts, student registrations and forms (including signatures and medical questionnaire answers), invoices and payment records, unless we are required to keep some of them (see below).
- Files stored for your account, such as images.
What may be kept, and why
Some information may need to be kept for legitimate legal, security, financial or regulatory reasons, for example invoice and payment records that tax or accounting rules require us or a dive center to retain, records needed to resolve disputes, and security and audit records of administrative actions. Where we keep information we limit it to what is necessary, keep it only for as long as the requirement applies, and remove or anonymise personal details where we can. Backups are overwritten on their normal cycle.
Deletion is not the same as deactivation
Deleting an account is permanent. Signing out, suspending an account or a free trial ending does not delete your information. We will only tell you that your account has been deleted once it actually has been. If you only want to pause using DiveFlow, contact us instead and we can deactivate the account without deleting your data.
Questions
Contact NATechsys Intelligent Systems Private Limited at info@natechsys.com or +91 9995718367. See also our Privacy Policy.
